Not very helpful reception

Hello and thank you for this wonderful game I've being playing for hundreds of hours now

One of the problem I am facing is reception not being very helpful towards patients...
I though having one reception desk for the whole hospital would be better, I saw that one per department is the realistic choice... I don't know but at least why aren't the emergency department receptionists aren't able to redirect the patients to the right department ?
Every morning the emergency waiting room is over-flooded with people with broken bones, cardiac diseases etc. sometimes requiring urgent treatments, while my specialist doctors are sleeping on their desks.
I get it for patients not going through the reception, but I can imagine the receptionist be like "you're dying of cardiac condition, you have nothing to do here but, go ahead & welcome !"
So I spend the first 2h of each day redirecting everybody. I guess this is part of my job but...
Also I don't understand why so many patients are not going through the reception ?

Now excuse me but I have a game to play

(Even registered to answer this!)

I totally agree. I usually spend time redirecting the patients to their right departments just because I dont want the emergency to overflow with patients. I think every patient should go through the reception before seeing a doctor.

Cases where the patient is bleeding should also be redirected to the TC, not sit in the waiting room for hours!

I really agree with this. I find a lot of times (especially during a epidemic event) that my clinic is flooded, only for the lab to get backed up next, patients getting angry, then after a day get sent to internal medicine, only to get that overflowed. So yeah, I totally agree with this being a feature.

An ever better idea would have patients registered and all paper work, including payment, done in the reception.

Reception at clinics where I live are different from the ones in this game. Where I live, the clinic receptionists are clerical staff who handle registration, do paperwork, and collect payment. They have nothing to do with medical decisions and in fact are scolded if they venture a medical opinion. However, those clinics are not emergency rooms or hospitals. My vague recollection of the hospital where my husband had surgery done features two different kinds of reception. Individual floors/departments had nurses stationed near the entrance. Then there was a main clerical reception in the lobby. Two different kinds of reception, in other words. That is still not an emergency room. I have no experience at all with those. I realize different countries have different arrangements, and possibly even different parts of my own country.

I also would love to see further refinement in the AI of reception/patient triage.

The hospital I work in doesn't redirect patients away from the ER. If someone comes in with a twisted ankle they won't tell him "well go for a 10 minute walk to ortho". No, they get seen by the ER doc, get an ankle xray if needed and an ortho consult at the ER. For a checkup after a certain amount of weeks they make an appointment with an ortho doc.

People come to the ER because they think they need urgent medical help. Strangely, most don't actually need urgent medical care, but they still arrive at the ER because it's the first place they know they get seen by a doctor. If the ER needs a consult from a specialised department, the docs come to see the patient at the ER. They don't get utomatically redirected there.

The ER is a beautifully chaotic place with all kinds of pathologies and patients. Hurray!

On a more serious note, I do agree that bleeding patients should always have top priority when they get triaged and send to the TC.

M0n3y wrote:The hospital I work in doesn't redirect patients away from the ER. If someone comes in with a twisted ankle they won't tell him "well go for a 10 minute walk to ortho". No, they get seen by the ER doc, get an ankle xray if needed and an ortho consult at the ER. For a checkup after a certain amount of weeks they make an appointment with an ortho doc.

People come to the ER because they think they need urgent medical help. Strangely, most don't actually need urgent medical care, but they still arrive at the ER because it's the first place they know they get seen by a doctor. If the ER needs a consult from a specialised department, the docs come to see the patient at the ER. They don't get utomatically redirected there.

The ER is a beautifully chaotic place with all kinds of pathologies and patients. Hurray!

On a more serious note, I do agree that bleeding patients should always have top priority when they get triaged and send to the TC.

Yes, the hospital I worked at (and the ER visits I've made) are definitely very different than the implementation of it in this game. I do think I mentioned this distinct difference some time ago when this game was younger. The devs conceptualization of ER is different schematically in fundamental ways. Now, I do wonder if this is how their ER system works. I would wager that it's not likely to change -- since this is likely a hardcoded feature of the game. I'd love to see the clinic side be the clinic and a separate ER dept that deals directly with rapid triage and treatment. Also, the ambulance deliveries to trauma really need to root out the more mundane and "trauma-less" cases such as knee osteoarthritis. This may be doable however.