- otcho77intern
- Posts : 3
Reputation : 0
Join date : 2020-06-13
[RESOLVED]People are displayed on the wrong floor
Sat Jun 13, 2020 11:22 am
Hi Team,
since the latest update, people (caretakers, patients, nurses) are sometimes displayed on the wrong floor, which means that the patients can no longer be treated, the caretakers no longer clean, the nurses start in the middle of a room with the patient.
I found out that the persons belong to the ground floor, but then they are displayed on the first floor and therefore stuck.
Furthermore, sometimes a patient is standing around in the room, the status is constantly changing, and he also can no longer be treated. The only possibility that the patient moves out of the doctor's room is to send him home. Admission to a ward or change of department has no effect.
In addition, despite dedicated OR staff and free OR, no operations will be performed, so patients go home.
At the pharmacy, a message appears that it is too small, and no more patients come to buy medication at all.
Thanks!
Attached a Screenshot, Savegame, Log
since the latest update, people (caretakers, patients, nurses) are sometimes displayed on the wrong floor, which means that the patients can no longer be treated, the caretakers no longer clean, the nurses start in the middle of a room with the patient.
I found out that the persons belong to the ground floor, but then they are displayed on the first floor and therefore stuck.
Furthermore, sometimes a patient is standing around in the room, the status is constantly changing, and he also can no longer be treated. The only possibility that the patient moves out of the doctor's room is to send him home. Admission to a ward or change of department has no effect.
In addition, despite dedicated OR staff and free OR, no operations will be performed, so patients go home.
At the pharmacy, a message appears that it is too small, and no more patients come to buy medication at all.
Thanks!
Attached a Screenshot, Savegame, Log
- otcho77intern
- Posts : 3
Reputation : 0
Join date : 2020-06-13
Re: [RESOLVED]People are displayed on the wrong floor
Sun Jun 14, 2020 12:25 am
Added Screenshots from Patient in doctors office not moving and Patient from waiting room displayed on the roof
- ondrej.oxymorondeveloper
- Posts : 605
Reputation : 55
Join date : 2018-03-23
Re: [RESOLVED]People are displayed on the wrong floor
Mon Jun 15, 2020 1:07 pm
otcho77 wrote:Hi Team,
since the latest update, people (caretakers, patients, nurses) are sometimes displayed on the wrong floor, which means that the patients can no longer be treated, the caretakers no longer clean, the nurses start in the middle of a room with the patient.
I found out that the persons belong to the ground floor, but then they are displayed on the first floor and therefore stuck.
Furthermore, sometimes a patient is standing around in the room, the status is constantly changing, and he also can no longer be treated. The only possibility that the patient moves out of the doctor's room is to send him home. Admission to a ward or change of department has no effect.
In addition, despite dedicated OR staff and free OR, no operations will be performed, so patients go home.
At the pharmacy, a message appears that it is too small, and no more patients come to buy medication at all.
Thanks!
Attached a Screenshot, Savegame, Log
Hi and thank you for your report and save. I took a look at it and found out that you have both elevators blocked by wall and not accessible. You can check that is management mode. There also should be pop up alerting you of such an issue. Let me know if that helped. Have a great day
- otcho77intern
- Posts : 3
Reputation : 0
Join date : 2020-06-13
Re: [RESOLVED]People are displayed on the wrong floor
Mon Jun 15, 2020 10:33 pm
It was true - both elevators were blocked by walls and now everything is working fine again ![Smile](https://2img.net/i/fa/i/smiles/icon_smile.gif)
Thanks a lot for the fast reply and help!
![Smile](https://2img.net/i/fa/i/smiles/icon_smile.gif)
There was no pop up shown, but now the problem is solved.There also should be pop up alerting you of such an issue.
Thanks a lot for the fast reply and help!
- ondrej.oxymorondeveloper
- Posts : 605
Reputation : 55
Join date : 2018-03-23
Re: [RESOLVED]People are displayed on the wrong floor
Tue Jun 16, 2020 1:00 pm
otcho77 wrote:It was true - both elevators were blocked by walls and now everything is working fine again
There was no pop up shown, but now the problem is solved.There also should be pop up alerting you of such an issue.
Thanks a lot for the fast reply and help!
Hi I am glad that the problem is gone:) You can also check if you don't have that popup disabled by any chance in options. Have a great day
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