[RESOLVED WORKAROUND] Game won't launch on MBA 2017

Hi,

I just bought the game like two hours ago and I've been unable to open it. When I click play, there is a pop asking if I want OpenGL or the NVIDIA option. I've clicked both to which it lets me choose the window size but when I click continue/play, it just crashes.

My MBA specs are more than the minimum and I have enough space and RAM:
Processor: 1.8 GHz Dual-Core Intel Core i5
Memory: 8 GB 1600 MHz DDR3
Graphics: Intel HD Graphics 6000 1536 MB

Hi, thanks for reaching out and letting us know about the issue!

The hardware you describe is very similar to one of our test machines, so the game should run on it just fine, so I'm wondering if something went wrong with the installation process - could you please try to verify the game files on Steam?

If that doesn't help and if you'd like us to investigate further, it would be great if you could attach the log file from the game, there might be more specific info about what's going wrong. Here's a little guide that should help you find the file:
https://projecthospital.forumotion.com/t717-how-to-report-bugs

If this doesn't help, of course feel free to refund the game - although we'd be happy to have a look at the log file even in that case.

Thanks in advance!

I applied for a refund from Steam and rebought it through GOG to see if it was a problem in Steam. I had repaired the files but it didn't do anything much. The problem persists with GOG as well.

I've tried looking for a game log but there isn't any. In fact, there isn't a folder for Unity or Oxymoron. Is that meant to happen?

I've shown the only folder that the game gives my laptop in the screenshot. I've also shown the GOG log as well. If it matters, I updated my Mac to Monterey 12.3.1 that day.

GOG Log:
2022-04-19 11:24:29.641 [Information][ (0)] [TID 0x70000d536000][galaxy_client]: Updating presence: presence status not changed; now playing set to 'gog_1660194629'; not forced.
2022-04-19 11:24:29.641 [Information][ (0)] [TID 0x70000d430000][galaxy_client]: Preparing service to query process information for 492 processes.
2022-04-19 11:24:29.697 [Information][ (0)] [TID 0x70000d430000][galaxy_client]: Adding location '/Users/Shukri/Library/Application Support/unity.Oxymoron Games.Project Hospital' (name: 'saves') to storage sync request for product '1660194629'.
2022-04-19 11:24:29.698 [Information][ (0)] [TID 0x70000d430000][galaxy_client]: Adding SDK namespace with path '' to cloud storage sync request for product '1660194629'.
2022-04-19 11:24:29.698 [Information][ (0)] [TID 0x70000d430000][galaxy_client]: Requesting cloud sync for product '1660194629' with installation ID 6749715365460996156.
2022-04-19 11:24:29.833 [Information][Comm Service Socket Reactor (4)] [TID 0x70000c7e8000][galaxy_client]: Sending StartStorageSynchronizationRequest [oseq: 4184749475] to Communication Service.
2022-04-19 11:24:29.833 [Information][Comm Service Socket Reactor (4)] [TID 0x70000c7e8000][galaxy_client]: Sending message of type 51 [Sequence Number: 4184749475], rseq 0, size 218 (bytes sent: 218), completed OK
2022-04-19 11:24:29.843 [Information][Comm Service Socket Reactor (4)] [TID 0x70000c7e8000][galaxy_client]: 'StartStorageSynchronizationRequest' [rseq: 4184749475] was successful.
2022-04-19 11:24:29.848 [Information][ (0)] [TID 0x70000d536000][galaxy_client]: Finished updating presence.
2022-04-19 11:24:29.932 [Information][ (0)] [TID 0x113081600][galaxy_client]: Received notification that the user's own presence changed to: online.
2022-04-19 11:24:29.932 [Information][ (0)] [TID 0x113081600][galaxy_client]: Started storage sync for product '1660194629'.
2022-04-19 11:24:31.631 [Warning][ (0)] [TID 0x113081600][galaxy_client]: Won't request launch of 'gog_1660194629' because it is already running.
2022-04-19 11:24:31.731 [Information][ (0)] [TID 0x113081600][galaxy_client]: Cloud sync for product '1660194629' succeeded.
2022-04-19 11:24:31.747 [Information][Asynchronous Process Thread (19)] [TID 0x70000d4b3000][galaxy_client]: Launching process. Command: /Users/Shukri/Desktop/Project Hospital.app/Contents/MacOS/Project Hospital, Initial Directory: /Users/Shukri/Desktop/Project Hospital.app, Elevation Mode: DontChange, Arguments: { }, Success Range: Zero.
2022-04-19 11:24:31.763 [Information][Asynchronous Process Thread (19)] [TID 0x70000d4b3000][galaxy_client]: The game 1660194629 has started with PID 15168 and is not elevated.
2022-04-19 11:24:31.802 [Information][ (0)] [TID 0x70000d430000][galaxy_client]: Tracking game session for 'Project Hospital' (gog_1660194629) under PID 15168 (/Users/Shukri/Desktop/Project Hospital.app/Contents/MacOS/Project Hospital).
2022-04-19 11:24:31.835 [Information][ (0)] [TID 0x113081600][galaxy_client]: Cloud sync for product 1660194629 succeeded but it was not full (push & pull). Will not change last cloud sync success or failure timestamps.
2022-04-19 11:24:31.835 [Information][ (0)] [TID 0x113081600][galaxy_client]: Pause state changed to paused
2022-04-19 11:24:31.945 [Information][Comm Service Socket Reactor (4)] [TID 0x70000c7e8000][galaxy_client]: Sending StartGameSessionRequest [oseq: 2760007161] to Communication Service.
2022-04-19 11:24:31.946 [Information][Comm Service Socket Reactor (4)] [TID 0x70000c7e8000][galaxy_client]: Sending message of type 49 [Sequence Number: 2760007161], rseq 0, size 19 (bytes sent: 19), completed OK
2022-04-19 11:24:32.103 [Information][Comm Service Socket Reactor (4)] [TID 0x70000c7e8000][galaxy_client]: 'StartGameSessionRequest' [rseq: 2760007161] was successful.
2022-04-19 11:24:32.125 [Information][ (0)] [TID 0x113081600][galaxy_client]: Received draggable regions changed event.
2022-04-19 11:24:32.128 [Information][ (0)] [TID 0x113081600][galaxy_client]: StartGameSessionRequest [oseq: 2760007161] for product 'gog_1660194629' succeeded for PID 15168
2022-04-19 11:24:33.806 [Information][ (0)] [TID 0x70000d430000][galaxy_client]: Attaching overlay to gog_1660194629's process 15168.
2022-04-19 11:24:33.807 [Information][ (0)] [TID 0x70000d430000][galaxy_client]: Using default overlay injection method.
2022-04-19 11:24:33.807 [Information][Asynchronous Process Thread (20)] [TID 0x70000d536000][galaxy_client]: Launching process. Command: /Users/Shared/GOG.com/Galaxy/redists/overlay/GOG Galaxy Overlay.app, Initial Directory: /Users/Shared/GOG.com/Galaxy/redists/overlay, Elevation Mode: DontChange, Arguments: { --advanced-features --startoverlay --startup-url=file:///Applications/GOG%20Galaxy.app/Contents/Resources/web/overlay.html --product-id=1660194629 --client-language-code=en-US --attached-pid=15168 --cache-path="/Users/Shared/GOG.com/Galaxy/WebCache/1660194629-overlay" --screenshot-path="/Users/Shukri/Documents/GOG Galaxy/Screenshots/Project Hospital" }, Success Range: Zero.
2022-04-19 11:24:33.812 [Information][Asynchronous Process Thread (20)] [TID 0x70000d536000][galaxy_client]: The overlay for the product 1660194629 has started with PID 15169 and was not elevated.
2022-04-19 11:24:33.862 [Information][ (0)] [TID 0x70000d430000][galaxy_client]: Preparing service to query process information for 494 processes.
2022-04-19 11:24:33.912 [Information][ (0)] [TID 0x70000d430000][galaxy_client]: Preparing service to query process information for 494 processes.
2022-04-19 11:24:34.025 [Information][ (0)] [TID 0x113081600][galaxy_client]: The game 'gog_1660194629' is closed.
2022-04-19 11:24:34.025 [Information][ (0)] [TID 0x113081600][galaxy_client]: Scheduling presence update: currently played game changed to 'none'.
2022-04-19 11:24:34.025 [Information][ (0)] [TID 0x70000d430000][galaxy_client]: Starting cloud sync after game 'gog_1660194629' ended.
2022-04-19 11:24:34.025 [Information][ (0)] [TID 0x113081600][galaxy_client]: Skipping storing game session as it was too short (0 minutes).
2022-04-19 11:24:34.025 [Information][ (0)] [TID 0x113081600][galaxy_client]: Pause state changed to unpaused
2022-04-19 11:24:34.025 [Information][ (0)] [TID 0x70000d430000][galaxy_client]: Cloud saves for the user is allowed as it is enabled for all.
2022-04-19 11:24:34.025 [Information][ (0)] [TID 0x70000d536000][galaxy_client]: Updating presence: presence status not changed; now playing set to 'none'; forced.
2022-04-19 11:24:34.026 [Information][ (0)] [TID 0x113081600][galaxy_client]: Scheduling single product check task for product '1660194629'. Reason/context: 'game session finished'. Ignore checked recently: true.
2022-04-19 11:24:34.027 [Information][ (0)] [TID 0x70000d430000][galaxy_client]: Preparing service to query process information for 494 processes.
2022-04-19 11:24:34.027 [Information][SubSystem installer thread (7)] [TID 0x700016cc3000][galaxy_client]: Starting ClientTask: SingleProductCheckTask
2022-04-19 11:24:34.032 [Information][ (0)] [TID 0x70000d63c000][galaxy_client]: Scheduling problem report 'short_game_session_problem' (type 'games_playing_failed').
2022-04-19 11:24:34.032 [Information][ (0)] [TID 0x70000d63c000][galaxy_client]: Discarding the problem report, ''short_game_session_problem' (type 'games_playing_failed')', because 327s has elapsed since sending the last report.
2022-04-19 11:24:34.032 [Information][ (0)] [TID 0x70000d63c000][galaxy_client]: Discarding problem report because 327s elapsed since last sending of Short-Game-Session problem.
2022-04-19 11:24:34.091 [Information][ (0)] [TID 0x70000d430000][galaxy_client]: Adding location '/Users/Shukri/Library/Application Support/unity.Oxymoron Games.Project Hospital' (name: 'saves') to storage sync request for product '1660194629'.
2022-04-19 11:24:34.091 [Information][ (0)] [TID 0x70000d430000][galaxy_client]: Adding SDK namespace with path '' to cloud storage sync request for product '1660194629'.
2022-04-19 11:24:34.092 [Information][ (0)] [TID 0x70000d430000][galaxy_client]: Requesting cloud sync for product '1660194629' with installation ID 6749715365460996156.
2022-04-19 11:24:34.108 [Information][Comm Service Socket Reactor (4)] [TID 0x70000c7e8000][galaxy_client]: Sending StartStorageSynchronizationRequest [oseq: 2603727846] to Communication Service.
2022-04-19 11:24:34.109 [Information][Comm Service Socket Reactor (4)] [TID 0x70000c7e8000][galaxy_client]: Sending message of type 51 [Sequence Number: 2603727846], rseq 0, size 218 (bytes sent: 218), completed OK
2022-04-19 11:24:34.130 [Information][ (0)] [TID 0x70000d536000][galaxy_client]: Finished updating presence.
2022-04-19 11:24:34.142 [Information][SubSystem installer thread (7)] [TID 0x700016cc3000][galaxy_client]: Retrieved valid product authorisation for '1660194629' from the database.
2022-04-19 11:24:34.142 [Information][SubSystem installer thread (7)] [TID 0x700016cc3000][galaxy_client]: Fetching product configuration for '1660194629'.
2022-04-19 11:24:34.151 [Information][Comm Service Socket Reactor (4)] [TID 0x70000c7e8000][galaxy_client]: 'StartStorageSynchronizationRequest' [rseq: 2603727846] was successful.
2022-04-19 11:24:34.225 [Information][ (0)] [TID 0x113081600][galaxy_client]: Received notification that the user's own presence changed to: online.
2022-04-19 11:24:34.225 [Information][ (0)] [TID 0x113081600][galaxy_client]: Started storage sync for product '1660194629'.
2022-04-19 11:24:34.246 [Information][SubSystem installer thread (7)] [TID 0x700016cc3000][galaxy_client]: Serializing valid product configuration for '1660194629'.
2022-04-19 11:24:34.325 [Information][ (0)] [TID 0x113081600][galaxy_client]: Received draggable regions changed event.
2022-04-19 11:24:34.760 [Information][SubSystem installer thread (7)] [TID 0x700016cc3000][galaxy_client]: Selecting DLCs of 'gog_1660194629' for automatic installation out of 4 available DLCs: 'gog_1269519984', 'gog_1553503979', 'gog_1617011795', 'gog_2078914180'.
2022-04-19 11:24:34.765 [Information][SubSystem installer thread (7)] [TID 0x700016cc3000][galaxy_client]: Selected 1 DLC(s) of 'gog_1660194629' for automatic installation (or update): 'gog_2078914180'.
2022-04-19 11:24:34.771 [Information][SubSystem installer thread (7)] [TID 0x700016cc3000][galaxy_client]: ClientTask finished: SingleProductCheckTask
2022-04-19 11:24:36.031 [Information][ (0)] [TID 0x113081600][galaxy_client]: Cloud sync for product '1660194629' succeeded.
2022-04-19 11:24:36.133 [Information][ (0)] [TID 0x113081600][galaxy_client]: Cloud sync for product 1660194629 succeeded. Saving last success timestamp (Tue Apr 19 11:24:36 2022).
2022-04-19 11:24:36.147 [Information][ (0)] [TID 0x70000d224000][galaxy_client]: Scheduling periodic product check task.
2022-04-19 11:29:10.456 [Information][SubSystem shortTasks thread (5)] [TID 0x70000daaa000][galaxy_client]: Pruning ETags older than 604800 seconds.
2022-04-19 11:29:10.469 [Information][SubSystem shortTasks thread (5)] [TID 0x70000daaa000][galaxy_client]: Pruned 0 ETags.
2022-04-19 11:29:13.434 [Information][ (0)] [TID 0x113081600][galaxy_client]: Changing game piece cache invalidation interval to 21600s.
2022-04-19 11:29:13.439 [Information][ (0)] [TID 0x70000d32a000][galaxy_client]: Starting update of cached game pieces for changed games only.
2022-04-19 11:29:38.864 [Information][ (0)] [TID 0x70000d2a7000][galaxy_client]: Sending presence heartbeat: presence 'online', now playing 'none'.
2022-04-19 11:29:38.991 [Information][ (0)] [TID 0x70000d2a7000][galaxy_client]: Finished sending presence heartbeat.
2022-04-19 11:29:39.308 [Information][ (0)] [TID 0x70000d32a000][galaxy_client]: 1743 release(s) changed since the last cache update.
2022-04-19 11:29:39.308 [Information][ (0)] [TID 0x70000d32a000][galaxy_client]: After removing non-cached releases there are 0 release(s) left to update.
2022-04-19 11:29:39.334 [Information][ (0)] [TID 0x113081600][galaxy_client]: Force-scheduling non-Games-DB game piece cache invalidation,because it is an initial one.
2022-04-19 11:29:39.337 [Information][ (0)] [TID 0x70000d2a7000][galaxy_client]: Starting update of cached non-Games-DB game pieces.
2022-04-19 11:29:39.339 [Information][ (0)] [TID 0x70000d2a7000][galaxy_client]: Updating non-Games-DB data for 23 release(s).
2022-04-19 11:29:39.438 [Information][ (0)] [TID 0x700018553000][galaxy_client]: Creating owned release request for user '55372456645276291'.
2022-04-19 11:34:06.848 [Information][ (0)] [TID 0x113081600][galaxy_client]: Number of HttpClient download threads is already at 10.
2022-04-19 11:34:06.849 [Information][ (0)] [TID 0x113081600][galaxy_client]: Starting or updating game piece cache manager.
2022-04-19 11:34:06.849 [Information][ (0)] [TID 0x113081600][galaxy_client]: Changing game piece cache invalidation interval to 21600s.
2022-04-19 11:34:10.611 [Information][ (0)] [TID 0x700017264000][galaxy_client]: Syncing game times of user 55372456645276291 with backend.
2022-04-19 11:34:10.612 [Information][SubSystem shortTasks thread (5)] [TID 0x70000daaa000][galaxy_client]: Starting ClientTask: PendingGameSessionTask
2022-04-19 11:34:10.616 [Information][SubSystem shortTasks thread (5)] [TID 0x70000daaa000][galaxy_client]: ClientTask finished: PendingGameSessionTask
2022-04-19 11:34:36.168 [Information][ (0)] [TID 0x70000d224000][galaxy_client]: Scheduling periodic product check task.
2022-04-19 11:34:44.220 [Information][ (0)] [TID 0x70000c8ee000][galaxy_client]: Sending presence heartbeat: presence 'online', now playing 'none'.
2022-04-19 11:34:44.471 [Information][ (0)] [TID 0x70000c8ee000][galaxy_client]: Finished sending presence heartbeat.
2022-04-19 11:34:50.744 [Warning][ (0)] [TID 0x113081600][galaxy_client]: [JS] Could not find the container to bind scroll to for blurParallaxBgInterface!
2022-04-19 11:34:50.745 [Information][ (0)] [TID 0x113081600][galaxy_client]: Scheduling single product check task for product '1660194629'. Reason/context: 'GameFocused command'. Ignore checked recently: false.
2022-04-19 11:34:50.745 [Information][ (0)] [TID 0x113081600][galaxy_client]: Scheduling single product check task for product '1660194629'. Reason/context: 'manual check for updates'. Ignore checked recently: false.
2022-04-19 11:34:50.745 [Warning][ (0)] [TID 0x113081600][galaxy_client]: Error during adding unique task SingleProductCheckTask(gog_1660194629): Task already in progress.
2022-04-19 11:34:50.745 [Information][SubSystem installer thread (7)] [TID 0x700016cc3000][galaxy_client]: Starting ClientTask: SingleProductCheckTask
2022-04-19 11:34:50.750 [Information][SubSystem installer thread (7)] [TID 0x700016cc3000][galaxy_client]: ClientTask finished: SingleProductCheckTask
2022-04-19 11:34:50.843 [Information][ (0)] [TID 0x113081600][galaxy_client]: Received draggable regions changed event.
2022-04-19 11:34:50.846 [Information][ (0)] [TID 0x113081600][galaxy_client]: Received draggable regions changed event.
2022-04-19 11:34:50.849 [Information][ (0)] [TID 0x70000d63c000][galaxy_client]: Starting to retrieve activity feed for 'gog_1660194629'.
2022-04-19 11:34:50.955 [Error][ (0)] [TID 0x7000184d0000][galaxy_client]: Failed to fetch purchasable games. Response code: '403 - Forbidden'
2022-04-19 11:34:51.344 [Information][ (0)] [TID 0x113081600][galaxy_client]: Retrieved activity feed for GRK 'gog_1660194629'.
2022-04-19 11:34:57.643 [Information][ (0)] [TID 0x113081600][galaxy_client]: Received draggable regions changed event.
2022-04-19 11:34:59.495 [Warning][ (0)] [TID 0x700010419000][galaxy_client]: Base CEF User-Agent not available, adding default one.
2022-04-19 11:34:59.544 [Information][ (0)] [TID 0x113081600][galaxy_client]: Received draggable regions changed event.
2022-04-19 11:34:59.547 [Information][ (0)] [TID 0x113081600][galaxy_client]: Received draggable regions changed event.
2022-04-19 11:35:07.345 [Information][ (0)] [TID 0x113081600][galaxy_client]: Received draggable regions changed event.
2022-04-19 11:35:07.348 [Information][ (0)] [TID 0x70000d3ad000][galaxy_client]: Starting to retrieve activity feed for 'gog_1660194629'.
2022-04-19 11:35:07.849 [Information][ (0)] [TID 0x113081600][galaxy_client]: Retrieved activity feed for GRK 'gog_1660194629'.
2022-04-19 11:35:08.144 [Information][ (0)] [TID 0x113081600][galaxy_client]: Received draggable regions changed event.
2022-04-19 11:35:08.745 [Information][ (0)] [TID 0x113081600][galaxy_client]: Received draggable regions changed event.
2022-04-19 11:35:08.748 [Information][ (0)] [TID 0x113081600][galaxy_client]: Received draggable regions changed event.
2022-04-19 11:35:09.844 [Information][ (0)] [TID 0x113081600][galaxy_client]: Received draggable regions changed event.
2022-04-19 11:39:44.253 [Information][ (0)] [TID 0x70000c8ee000][galaxy_client]: Sending presence heartbeat: presence 'online', now playing 'none'.
2022-04-19 11:39:54.355 [Information][ (0)] [TID 0x70000c8ee000][galaxy_client]: Finished sending presence heartbeat.
2022-04-19 11:44:10.611 [Information][ (0)] [TID 0x700017264000][galaxy_client]: Syncing game times of user 55372456645276291 with backend.
2022-04-19 11:44:10.615 [Information][SubSystem shortTasks thread (5)] [TID 0x70000daaa000][galaxy_client]: Starting ClientTask: PendingGameSessionTask
2022-04-19 11:44:10.621 [Information][SubSystem shortTasks thread (5)] [TID 0x70000daaa000][galaxy_client]: ClientTask finished: PendingGameSessionTask
2022-04-19 11:44:22.717 [Information][ (0)] [TID 0x113081600][galaxy_client]: Number of HttpClient download threads is already at 10.
2022-04-19 11:44:22.717 [Information][ (0)] [TID 0x113081600][galaxy_client]: Starting or updating game piece cache manager.
2022-04-19 11:44:22.718 [Information][ (0)] [TID 0x113081600][galaxy_client]: Changing game piece cache invalidation interval to 21600s.
2022-04-19 11:44:36.165 [Information][ (0)] [TID 0x70000d224000][galaxy_client]: Scheduling periodic product check task.
2022-04-19 11:44:53.540 [Information][ (0)] [TID 0x70000d2a7000][galaxy_client]: Sending presence heartbeat: presence 'online', now playing 'none'.
2022-04-19 11:44:54.639 [Information][ (0)] [TID 0x70000d2a7000][galaxy_client]: Finished sending presence heartbeat.
2022-04-19 11:49:54.086 [Information][ (0)] [TID 0x70000d2a7000][galaxy_client]: Sending presence heartbeat: presence 'online', now playing 'none'.
2022-04-19 11:50:04.188 [Information][ (0)] [TID 0x70000d2a7000][galaxy_client]: Finished sending presence heartbeat.
2022-04-19 11:54:10.622 [Information][ (0)] [TID 0x700017264000][galaxy_client]: Syncing game times of user 55372456645276291 with backend.
2022-04-19 11:54:10.626 [Information][SubSystem shortTasks thread (5)] [TID 0x70000daaa000][galaxy_client]: Starting ClientTask: PendingGameSessionTask
2022-04-19 11:54:10.630 [Information][SubSystem shortTasks thread (5)] [TID 0x70000daaa000][galaxy_client]: ClientTask finished: PendingGameSessionTask
2022-04-19 11:54:24.049 [Information][ (0)] [TID 0x113081600][galaxy_client]: Number of HttpClient download threads is already at 10.
2022-04-19 11:54:24.049 [Information][ (0)] [TID 0x113081600][galaxy_client]: Starting or updating game piece cache manager.
2022-04-19 11:54:24.050 [Information][ (0)] [TID 0x113081600][galaxy_client]: Changing game piece cache invalidation interval to 21600s.
2022-04-19 11:54:36.175 [Information][ (0)] [TID 0x70000d224000][galaxy_client]: Scheduling periodic product check task.
2022-04-19 11:55:02.549 [Information][ (0)] [TID 0x70000c8ee000][galaxy_client]: Sending presence heartbeat: presence 'online', now playing 'none'.

Found a relevant folder in Application Support but it is empty

Update: The Mac App store version works but it's not as good since it doesn't have most of the major DLCs. Is there a plan to bring this to the App store players?

Hi, thanks for the updates and so sorry to see how many hoops you had to jump through to find a version of the game that works on your laptop!

I'm updating our test Macbook to Monterey as well to see if the Mac OSX version has anything to do with the problem, although I'd expect it would be a much wider-spread issue in that case, so far your report is the only one.

To answer your question, we are considering a complete edition for the App Store, but we don't have a specific release plan yet. Btw, could you please send us an email to info@oxymoron.games - I'd send you a free key for the Steam version just in case, especially if we manage to find a solution to the launch problem.

I also double-checked the location of the log file, but at this point it will contain info from the App store version, we'd need to try one of the other versions to be able to find more info:
(MAC HDD) -> Users -> Your user name -> Library (hidden folder) -> Logs -> Unity -> Player.log