Go down
avatar
intern
Posts : 4
Reputation : 0
Join date : 2019-02-04
View user profile

[CITRIX] Game crashes on Start-up Empty [CITRIX] Game crashes on Start-up

on Mon Feb 04, 2019 9:33 pm
Hey,

So I've been playing this game for a few days,  I haven't done anything special recently,  it's just that the game won't start this evening.

Starting it through Stream,  there is a quick flash of a small window with what looks to be a blue image,  with a red exclaimation mark on it.  It closes very quickly and that's it.

I've attached the log file.

Any help would be greatly appreciated,  as i've been really enjoying the game!

Note:  I've tried verifying the game twice in Steam,  I've re-installed it,  and I've updated my Nvidia drivers to latest.   Nothing helped.
Edit:  I've included DxDiag too!  

Gareth.
Attachments
[CITRIX] Game crashes on Start-up Attachment
output_log.txt You don't have permission to download attachments.(14 Kb) Downloaded 2 times
[CITRIX] Game crashes on Start-up Attachment
DxDiag.txt You don't have permission to download attachments.(85 Kb) Downloaded 1 times
jan.oxymoron
developer
Posts : 1257
Reputation : 212
Join date : 2018-03-23
View user profile

[CITRIX] Game crashes on Start-up Empty Re: [CITRIX] Game crashes on Start-up

on Tue Feb 05, 2019 1:58 pm
Hi, thanks for the report and the extra info! The only hard crashes we've seen so far have been related to external software, namely Citrix - do you have it installed on your machine by any chance?
avatar
intern
Posts : 4
Reputation : 0
Join date : 2019-02-04
View user profile

[CITRIX] Game crashes on Start-up Empty Re: [CITRIX] Game crashes on Start-up

on Tue Feb 05, 2019 2:14 pm
Yes, I use Citrix Workspace for work.

However it's been installed for months and it didn't prevent me playing over the last week.

Thinking about it, there was a Citrix Workspace update recently, it may not have worked since then.

Is there any fix? Do I have to just shutdown Citrix from running?

Thanks!
jan.oxymoron
developer
Posts : 1257
Reputation : 212
Join date : 2018-03-23
View user profile

[CITRIX] Game crashes on Start-up Empty Re: [CITRIX] Game crashes on Start-up

on Tue Feb 05, 2019 2:52 pm
Hi, unfortunately the workaround is to uninstall the Citrix driver, it looks like that only disabling it doesn't fix the issue. At least it seems that there's been some development on Unity's side (please note that this will most likely affect any Unity game on your system), there should be a fix available in the current beta version, so we'll consider upgrading the engine when we prepare one of the upcoming patches.
avatar
intern
Posts : 4
Reputation : 0
Join date : 2019-02-04
View user profile

[CITRIX] Game crashes on Start-up Empty Re: [CITRIX] Game crashes on Start-up

on Tue Feb 05, 2019 8:39 pm
Thanks for the explanation.

I'm going to try and rollback Citrix Workspace to the version I had, when they both seemed to get along. I'll let you know how I get on!

I can't uninstall it, as I use it everyday for work.

jan.oxymoron
developer
Posts : 1257
Reputation : 212
Join date : 2018-03-23
View user profile

[CITRIX] Game crashes on Start-up Empty Re: [CITRIX] Game crashes on Start-up

on Wed Feb 06, 2019 8:45 am
Ok, fingers crossed!
avatar
intern
Posts : 4
Reputation : 0
Join date : 2019-02-04
View user profile

[CITRIX] Game crashes on Start-up Empty Re: [CITRIX] Game crashes on Start-up

on Wed Feb 06, 2019 8:49 am
So I managed to get it to work by rolling Citrix Workspace back to version 1808.

Only version 1812 seems to cause the problem. Hope that helps other people with a similar problem!

Thanks for the help!

Tasmit
medic
Posts : 1
Reputation : 0
Join date : 2019-06-12
View user profile

[CITRIX] Game crashes on Start-up Empty Re: [CITRIX] Game crashes on Start-up

on Wed Jun 12, 2019 1:32 pm
Hi! I have the same problem.
I also should use Citrix for my work, that's why it's impossible to delete it.
And I had to upgrade Citrix for the latest version. So, I can't roll it back to version 1808.
Everything worked even with 1904.1 (the latest version at the moment) until I received the latest update for Windows 10 x64...
Attachments
[CITRIX] Game crashes on Start-up Attachment
Crash_2019-06-12_110750161.zip You don't have permission to download attachments.(22 Kb) Downloaded 0 times
[CITRIX] Game crashes on Start-up Attachment
DxDiag.txt You don't have permission to download attachments.(92 Kb) Downloaded 0 times
jan.oxymoron
developer
Posts : 1257
Reputation : 212
Join date : 2018-03-23
View user profile

[CITRIX] Game crashes on Start-up Empty Re: [CITRIX] Game crashes on Start-up

on Fri Jun 14, 2019 11:49 am
Sponsored content

[CITRIX] Game crashes on Start-up Empty Re: [CITRIX] Game crashes on Start-up

Back to top
Permissions in this forum:
You cannot reply to topics in this forum